IFB Connectivity and Network Services - Case Study

Keeping The John Clark Motor Group connected to their customers and teams across dealerships, workshops, offices and online.

The John Clark Motor Group operates a growing, customer-focused network of showrooms, workshops, and office locations across Scotland. They represent some of the most iconic motoring brands and they combine this with a mission to make the John Clark customer’s experience exceptional at all stages of their relationship. To do this at all levels they need to be digitally connected across everything they do, with high-speed reliability and certainty with skills and expertise from their support partner.

Customer’s Challenges:

• Continual business growth in a demanding sector

• Impact on the core team

• Ever ever-changing tech landscape

To support John Clark’s ambitions and mission of: “To deliver an exceptional experience that customers trust and advocate, by working together as a family.”, IFB support their operation with number of IT solutions to help them maintain their network and grow.

IFB Network Solution for John Clark Motor Group

IFB design, deliver and support a unified, highly resilient network to all of John Clark’s locations, providing high capacity, secure private connections as well as world-facing connections. We use our skills and platforms to work with the team at John Clark, reducing their network support workload, by delivering actionable, real-time service intelligence including reporting and alerts. Working in this way means John Clark are focused on their business and the technologies and projects they need to deliver their Mission and strategic plans.

Key Facts of IFB service provided:

• Single, trusted provider for network provision and support

• 80+ network services managed and supported

• Actionable reporting, alerts and utilisation

• Hardware management and patching as standard

Benefits of the service:

• Full service management

• Support to in-house team

• Technology approach