IFB Teams Voice - Recreating Your Digital Workspace
Customer Problem & Need
“As a Charity organisation we have been heavily dependent on our phone system, which we were aware was somewhat outdated, this became even more apparent with the increased reliance over the past 6 months.
Our need was a phone system that would be cost-effective with the capability of being used by our team working remotely as well as those in the field.
Additionally, we wanted to move away from the need for the use of individual use of mobile phones to communicate with our staff and customers.”
IFB Solution – IFB Teams Voice
As is standard practice at IFB, we worked with our customer to gain a clear understanding of their current need and their future needs.
From this fact-find process we proposed a resilient and much enhanced solution that went beyond a standard phone system.
The comprehensive solution we provided was Teams Voice to replace the existing telephone system
Through integration with Microsoft Teams they retained all the critical phone system features:
Incoming and outgoing calls
Online chat facility
Meetings with and without video
Document sharing and real time collaboration.
Results, Return on Investment and Future
The return on their investment was gained through monetary savings and the productivity derived from the IFB solution.
Significant savings – access to up to 2000 free minutes per user per month including access free national and mobile phone calls
Removes the need for expensive desktop handsets which can be replaced with considerably cheaper headsets
Removal of high PBX system maintenance costs – potentially £000’s p/a